Using RitePlaz

Every channel — sales or fulfillment — implements the same internal ChannelAdapter interface, which is what lets RitePlaz treat Shopify and Etsy orders the same way, and route them to Printify, Printful, Gelato, Gooten, or Prodigi interchangeably. A typical workflow looks like this:

1. Create a store and connect at least one sales channel and one fulfillment provider.
2. Orders placed on the sales channel arrive in RitePlaz via webhook and appear on the Orders page.
3. RitePlaz routes each order to the assigned fulfillment provider automatically.
4. Tracking and status updates sync back to the sales channel as the provider fulfills the order.
5. Generate Sales or Billing reports at any time, and export or share them.

A store is the top-level container for one storefront's channels, products, and orders. Use the store switcher in the dashboard header to create additional stores or move between the ones you already have. The number of stores you can create depends on your subscription tier — see Subscription tiers below.

RitePlaz offers four tiers. You can switch tiers or billing interval at any time from the Billing page.

New accounts start on a Free trial; unless cancelled, the account converts to Starter automatically once the trial ends.

Go to Integrations to connect a sales channel. RitePlaz currently supports:

• Shopify — connect via OAuth from your Shopify admin.
• Etsy — connect via Etsy's OAuth flow.

Once connected, incoming orders appear automatically on the Orders page — no manual import needed.

Connect one or more fulfillment providers to handle production and shipping for orders:

• Printify
• Printful
• Gelato
• Gooten
• Prodigi

You can also mark a product for self-fulfillment if you pack and ship it yourself — RitePlaz will still track the order but won't push it to a third-party provider.

Each connected channel and provider pushes updates to RitePlaz via webhook — new orders, fulfillment status changes, and tracking numbers all arrive this way rather than through polling, so updates typically show up within seconds. If a webhook fails to process, it is recorded on the Sync Logs page along with the error.

The Catalog page shows products synced from your connected fulfillment providers. Use it to review which products are live and available to sell before listing them on a sales channel.

The Orders page lists every order across your connected sales channels, with status, channel, and fulfillment provider at a glance. Click into an order to see its line items and fulfillment timeline. Orders routed to a self-fulfillment product are flagged for manual pack & ship.

Sync Logs is the audit trail for every webhook and background sync job — useful for diagnosing a missing order or a fulfillment update that didn't come through. Each entry includes the adapter involved and, on failure, the error message returned.

The Reports page (in the left sidebar) generates two kinds of reports, each filterable by date range, and — for Sales — order status and sales channel:

• Sales report — revenue over time, breakdowns by order status and channel, and the full order list for the period.
• Billing report (statement of account) — your current plan, monthly payments, and Stripe receipts.

Every report can be exported as a CSV or a PDF using the export buttons above the chart.

Click Share on any report to generate a public link to that exact snapshot of data. Anyone with the link can view it — no sign-in required — which makes it convenient for sending a statement to an accountant or investor. Shared links expire automatically 14 days after creation, and the snapshot never changes even if the underlying orders or invoices are updated later.

The Billing page shows your current tier, billing interval (monthly or yearly), and lets you switch tiers, switch interval, update your payment method, or cancel your subscription — all confirmed with a dialog before anything changes. Manage Billing opens Stripe's secure billing portal for invoice history and payment method management.

Manage your name, email, password, and notification preferences from your Profile page. You can deactivate your account at any time; deactivation can be reversed from the Reactivate page within the grace period shown at deactivation time.

RitePlaz is built and maintained by Ugoh Solutions LLC. For support, review the Terms & Conditions and Privacy Policy, or reach out through www.ugohsolutions.com.