Terms and Conditions

RitePlaz lets merchants connect sales channels (including Shopify, Etsy, Amazon, TikTok Shop, eBay, PrestaShop, BigCommerce, and Facebook/Instagram) and print-on-demand or fulfillment providers (including Printify, Printful, Gelato, Gooten, and Prodigi) to a single dashboard, so orders placed on a connected sales channel can be routed to a connected fulfillment provider automatically, alongside catalog sync, order tracking, sync logs, and account/billing reporting.

Not every sales channel supports the same capabilities. Facebook/Instagram is a catalog-sync-only channel: RitePlaz can push product, price, and inventory updates to a connected Facebook or Instagram catalog, but cannot retrieve or process orders placed there, since Meta has removed the underlying order-management APIs. RitePlaz does not offer a Poshmark integration, as Poshmark provides no public API for sellers.

Every channel and fulfillment provider is accessed through the Service's own adapter layer; RitePlaz is an intermediary and is not the seller, manufacturer, or shipper of any product ordered through a connected channel.

You must provide accurate registration information and keep your login credentials confidential. You are responsible for all activity that occurs on a store connected to your account, including activity performed by team members you invite. You must be at least 18 years old and able to form a binding contract to use the Service.

For your security, each time you sign in we record the time, IP address, approximate location (city and country), and device and browser used, and we email and notify you with those details so you can spot a sign-in that was not you. Location is an estimate derived from the IP address and may be inaccurate. Please tell us promptly if you see a sign-in you do not recognize.

We send service emails and in-app notifications about your account, integrations, orders, and billing. We may also send marketing emails to subscribed users; every marketing email includes an unsubscribe link, and unsubscribing does not stop service or security messages.

RitePlaz is offered on subscription tiers (currently Free, Starter, Silver, and Premium), each with different limits on the number of connected stores, fulfillment providers, and sales channels. New accounts may start on a time-limited free trial; unless cancelled before the trial ends, the account converts to a paid tier and is billed automatically.

Subscription fees are billed in advance on a monthly or yearly basis through our payment processor, Stripe, and are non-refundable except where required by law. You authorize us and Stripe to charge your payment method on file for all fees due. Failure to pay may result in suspension or downgrade of the Service. You may change or cancel your subscription at any time from the Billing page; cancellation takes effect at the end of the current billing period.

Where offered, you may instead pay through PayPal (automatic renewal) or by Zelle or bank transfer. Zelle and bank transfer payments are not renewed automatically: your plan runs for the period we confirm, and ends shortly after that period if a new payment is not confirmed. A payment is not credited until we have received and confirmed the funds. When you move to another payment method, we cancel your previous subscription so that you are not billed twice.

If you install RitePlaz from the Shopify App Store and create your account that way, your subscription is billed through Shopify rather than by us: you approve each plan in Shopify, the charge appears on your Shopify bill, and Shopify's billing terms apply to that payment. You can change plan or cancel from the Billing page at any time. Cancelling, or uninstalling RitePlaz from Shopify, ends the paid plan, and the account is then treated as described below for a cancelled subscription. Card, PayPal, Zelle and bank transfer are not offered on those accounts.

Fees do not include taxes; you are responsible for any sales, use, value-added or similar taxes that apply to your subscription, and we may add them where required. Payments by PayPal, Zelle, bank transfer or ACH are final and non-refundable once credited, except where the law requires otherwise. If a payment is reversed, disputed or charged back, or a transfer is returned, we may suspend or downgrade the account until the amount is recovered, and we may add any fees a processor or bank charges us. Please contact us before opening a dispute with your bank so we can try to fix the problem first. Payment details we show you for Zelle or bank transfer are for the account named on the Billing page only; never send money to details received any other way, and tell us at once if you think a payment instruction was altered.

Plan limits are enforced by the Service. Among other things, the Free trial includes 1 store and the Starter plan 3 stores, each with Printify and self-fulfillment as fulfillment providers and Shopify and eBay as sales channels; Silver allows 5 stores, one more fulfillment provider and two more sales channels; and Premium allows 10 stores with all providers and channels, in each case up to the limits shown on the pricing and Billing pages. Prices and plan contents may change; a price change applies to new checkouts, and we will give notice as described in Section 13 before changing what an existing subscription includes or costs. If your subscription is cancelled or a payment fails, connected fulfillment providers are disconnected (your saved connection details are kept so you can reconnect when you resubscribe), and the account is limited to a single store that you choose.

Connecting a sales channel or fulfillment provider requires you to authenticate directly with that third party (for example via OAuth or an API key) and is subject to that third party's own terms of service. We are not responsible for the availability, accuracy, pricing, product quality, shipping times, or acts or omissions of any third-party channel or fulfillment provider. Orders, inventory, and fulfillment data displayed in RitePlaz reflect information received from those third parties via API or webhook and may be delayed or incomplete due to factors outside our control.

By connecting a sales channel or fulfillment provider you authorize RitePlaz to act on your behalf through that connection, within the permissions you grant. Depending on what you connect and enable, this includes: importing paid orders; sending orders to your fulfillment provider for production and shipping; publishing, updating, and syncing product listings, prices, images, and inventory on your sales channels; sending shipment tracking back to a sales channel that supports it; and, if you turn it on, reporting purchases to Meta through its Conversions API. Some actions have consequences you are responsible for, for example a fulfillment provider will charge your account with them for orders sent to it, and a sales channel may charge listing or transaction fees (such as Etsy's listing fee when you choose to make new listings live automatically). Those fees are between you and the third party and are not included in your RitePlaz subscription.

Order and status updates arrive either by webhook or by scheduled checks (typically every 10 to 30 minutes) and can be delayed, repeated, or missed. RitePlaz imports orders as a channel reports them, and for some channels (for example BigCommerce) only orders that are paid and awaiting fulfillment. Some providers (including Gelato, Gooten, and Prodigi) require you to add a webhook address in their dashboard before status and tracking updates can reach RitePlaz; you are responsible for completing that setup and for keeping your credentials, tokens, and permissions valid. You should review your orders and confirm that they were received by your fulfillment provider.

Automatic provider routing. When you connect more than one print-on-demand provider, each new order goes to the provider its products came from (the provider you imported them from), even if a routing rule or strategy would pick another. For products with no provider of origin, and for an order whose items come from different providers that cannot each make the whole order, the order goes to the provider chosen by your routing settings: a rule you created if one fits the order, otherwise the strategy you picked (lowest cost, fastest or most reliable), or, if routing is off or cannot decide, the provider you connected first. A mixed order that routing cannot place is not sent; we notify you so you can choose. To compare providers RitePlaz uses the costs you entered, your own order history and, if live quotes are switched on, price and shipping quotes that providers return for the order, which means the order's delivery address (and the buyer name a provider's quote request requires, but never the buyer's email) is sent to the connected providers being compared. Prices, delivery times and recommendations shown are estimates; they can differ from what a provider finally charges or delivers, and a provider decides whether to accept an order. You choose and can change or turn off these settings at any time, you can send an order that has not yet been sent to a different provider, and you are responsible for the choices made under your settings, including the charges of the provider that receives the order. We may pause automatic routing for a store, for example when it is causing repeated problems, in which case new orders use the default provider until it is resumed. Your saved settings and rules are kept.

You are responsible for the products you create and publish, including having the rights to the designs, images, and trademarks used, and for compliance with each channel's content and seller policies. Public product pages generated by RitePlaz (at riteplaz.com/s/) display the information you publish and send shoppers to your listing on a sales channel; purchases are completed on that channel, not on RitePlaz. If you add a Meta Pixel or a Conversions API token, you are responsible for giving buyers any notice and obtaining any consent required by law, as described in our Privacy Policy.

Scan and suggestion tools. Self-Fulfillment can suggest product details from photos you take (read by an AI model) or from a barcode you scan or type (looked up in public product databases). They are suggestions only. They can be wrong, incomplete or out of date, and nothing is created until you review it and save the product. You are responsible for checking the title, description, claims, size and any safety, ingredient or labelling information the law requires for your product, for the barcode being the right one for the item, and for having the right to sell the product and to use every photo, including a photo copied from a product database, which may belong to someone else. These tools are optional, depend on third-party services, and may be changed, limited or unavailable at any time.

Self-Fulfillment shipping rules. If you use Self-Fulfillment to make and ship your own products, you are the seller and the shipper of those orders. You agree to ship each order, and to add a carrier and tracking number, within the deadlines shown in the Self-Fulfillment area of your dashboard. At the time of this update the ship-by deadline is 5 days after the order reaches you, and tracking is due within 72 hours after you mark an order shipped. We may change these deadlines and limits, and we will tell you before a change takes effect. We send reminder emails before a deadline passes, but a reminder that is late, missed or filtered does not extend the deadline.

If an order is not shipped by its deadline, we may cancel it in RitePlaz automatically and email you. We do not process payments between you and your buyers and cannot refund them, so you must cancel and refund the order on the sales channel promptly, and you are responsible for the buyer's refund and for any fees or consequences that channel applies. If an order is marked shipped but no tracking is added in time, we record a violation, and the order is not cancelled.

A first violation is a warning. A second violation within 180 days suspends your access to Self-Fulfillment for 60 days (these numbers can be changed as described above). While suspended, you cannot connect Self-Fulfillment, create or import your own products, or have new orders routed to Self-Fulfillment; orders already in progress remain yours to ship. Access resumes automatically when the suspension ends. A suspension does not change your other features, sales channels, fulfillment providers or subscription.

We may waive a violation or end a suspension early, at our discretion, for example when a delay was caused by a sales channel or carrier outage; you can ask us through the Help page with the order number. Nothing in this process limits our rights under Section 8, and we may suspend or terminate accounts for repeated or serious failures to ship orders.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any connected third party's terms;
• Attempt to reverse engineer, probe, or disrupt the Service's infrastructure, including its webhook endpoints or APIs;
• Use the Service to process fraudulent orders or payments;
• Share your account credentials with unauthorized parties;
• Circumvent plan limits or use another customer's connections, tokens, or data; or
• Exceed reasonable API usage in a way that degrades the Service for other customers;
• Sell, list, design or fulfill goods or content that infringe someone else's copyright, trademark, patent, publicity or other rights, or that are counterfeit, stolen or otherwise unlawful;
• Offer goods or content that are illegal, hateful, violent or sexually exploitative, that involve minors in any sexual way, or that a connected channel or fulfillment provider prohibits;
• Upload malware, send spam, or use the Service to harass, defraud or deceive anyone;
• Access the Service by automated means other than the APIs we provide, or collect other customers' data;
• Resell or sublicense the Service without our written consent; or
• Use the Service in violation of export-control or sanctions laws, or from a person or place that U.S. law bars from receiving it.

We may remove content, disable listings or connections, and suspend or end accounts that we reasonably believe break this Section, with or without notice, and we may report unlawful activity to the authorities. We are not required to monitor what merchants sell, and not monitoring does not mean we approve of it.

The Service lets you generate Sales and Billing reports, export them as CSV or PDF, and create shareable snapshot links. Anyone with a shared link can view the frozen report data it contains, even without a RitePlaz account, until the link expires. You are solely responsible for deciding what to export or share and with whom.

You retain ownership of your store, product, order, and customer data. We use that data only to operate and improve the Service and as described in our Privacy Policy. You are responsible for having the necessary rights and permissions to connect your store data to the Service.

Your customers' personal details (such as name, email, shipping address and phone number) are processed by RitePlaz on your behalf and on your instructions, only to import, route and track their orders, to send them to the fulfillment providers you choose (with the buyer's name, delivery address and phone number, never their email address), and to keep the records described in the Privacy Policy. You decide why the data is collected, so you are responsible for telling your customers how it is used, for having a lawful basis, and for answering their requests. We help you with those requests: we tell you when a sales channel such as Shopify forwards one, and we remove a buyer's details on request. We do not sell that data or use it for our own marketing. We remove buyers' personal details from orders 90 days after the order is finished, and 180 days after it was placed at the latest (30 and 60 days for orders from Amazon, as Amazon requires), so export anything you need before then. Providers you connect receive order details so they can make and ship the goods, and handle them under their own terms. This section and the Privacy Policy together are our data protection terms with you; if you need a separate signed data processing agreement, contact support@riteplaz.com.

Authorized RitePlaz administrators can view account information (including your email, plan, activity, last sign-in IP address, location, and device) and can restrict or suspend accounts. Administrator access is limited by role, protected by a separate password, and used to operate, secure, and support the Service and to enforce these Terms.

You may deactivate your account at any time from your profile settings. We may suspend or terminate access to the Service if you violate these Terms, fail to pay applicable fees, or if required to do so by law or by a connected third party's policies. Instead of full suspension we may place an account in a restricted, read-only state in which you can sign in and view your data but cannot make changes. Upon termination, your right to use the Service ends immediately; certain provisions of these Terms survive termination, including Sections 4, 7, 9, 10, 11, 12, and 15.

The Service, including its software, design, text and trademarks, belongs to RitePlaz LLC and its licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service while these Terms are in force. You keep ownership of the designs, images, listings and other content you bring to the Service ("Your Content") and grant us a worldwide, royalty-free license to host, copy, transmit and display it only as needed to run, secure and support the Service for you, including sending it to the channels and providers you connect.

You promise that you own or have the rights you need to Your Content and that using it, and selling and fulfilling goods that carry it, will not infringe or violate anyone's rights or any law. RitePlaz is a software tool. We are not the seller, the merchant of record, the manufacturer or the printer of your goods, and we do not review the designs or products you list.

We respond to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act as described in our Copyright Policy. We may remove or disable content and end the accounts of repeat infringers. Rights owners and others can send us a notice or other legal request by emailing support@riteplaz.com, and we will reply with our request form.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT ORDERS OR PRODUCT DATA WILL SYNC WITHOUT DELAY OR ERROR, THAT ANY PRICE QUOTE, COST OR DELIVERY COMPARISON, ROUTING RECOMMENDATION, AI SUGGESTION OR BARCODE LOOKUP RESULT WILL BE ACCURATE, COMPLETE OR CURRENT, OR THAT ANY CONNECTED THIRD-PARTY CHANNEL, FULFILLMENT PROVIDER, PAYMENT PROCESSOR OR CARRIER WILL PERFORM OR REMAIN AVAILABLE. THOSE THIRD PARTIES ARE NOT UNDER OUR CONTROL, THEIR OWN TERMS GOVERN YOUR USE OF THEM, AND WE ARE NOT RESPONSIBLE FOR THEIR ACTS, OMISSIONS, FEES, PRODUCT QUALITY, PRINT DEFECTS, SHIPPING TIMES OR LOST PACKAGES. INFORMATION AND REPORTS IN THE SERVICE ARE FOR YOUR CONVENIENCE AND ARE NOT LEGAL, TAX, ACCOUNTING OR FINANCIAL ADVICE. YOU ARE RESPONSIBLE FOR CHECKING YOUR ORDERS, PRICES, TAXES, REPORTS AND CUSTOMER COMMUNICATIONS, AND FOR KEEPING YOUR OWN COPIES OF DATA YOU CANNOT AFFORD TO LOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RITEPLAZ LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA OR ORDERS, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some places do not allow certain exclusions or limits, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law. The limits in this Section are a basic part of the bargain between you and us and apply even if a remedy fails of its essential purpose.

You will defend, indemnify and hold harmless RitePlaz LLC and its members, managers, employees, contractors and affiliates from and against any claim, demand, loss, liability, penalty and expense (including reasonable attorneys' fees) arising out of or related to: (a) Your Content and the goods you list, sell or fulfill through the Service; (b) your breach of these Terms or of a connected channel's or provider's terms; (c) your violation of any law or of anyone's rights, including intellectual property, privacy and consumer-protection rights; (d) your dealings with your own customers, including refunds, taxes, returns and product claims; and (e) activity under your account, including by team members you invite. We will tell you promptly about a claim, and you may not settle one in a way that admits fault on our behalf or restricts us without our written consent.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Commonwealth of Pennsylvania and applicable U.S. federal law, without regard to conflict-of-laws principles.

Please read this carefully. It affects your legal rights, including your right to go to court.

Informal resolution first. Before starting any formal proceeding, you and we each agree to send a written notice describing the dispute (to support@riteplaz.com for us, and to the email address on your account for you) and to try in good faith to resolve it for at least 30 days.

Binding individual arbitration. If the dispute is not resolved, then, except for the matters listed below, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its rules in effect when the arbitration starts (its Consumer Arbitration Rules if you are an individual using the Service for personal purposes, otherwise its Commercial Arbitration Rules). The Federal Arbitration Act governs this section. The arbitration will be held in York County, Pennsylvania, or by video or written submissions if the arbitrator allows. The arbitrator decides all questions about whether this section applies, but only a court may decide whether the class waiver below is enforceable. Judgment on the award may be entered in any court with jurisdiction.

No class actions. To the fullest extent the law allows, all claims must be brought only in your individual capacity and not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not combine claims of more than one person or award relief to anyone other than the person who brought the claim. If this waiver is found unenforceable for a claim, that claim (and only that claim) will be decided in court under the next paragraph, not in arbitration. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL.

Exceptions. Either side may (a) bring an individual claim in small-claims court if it qualifies, and (b) ask a court for an injunction or other equitable relief to stop actual or threatened infringement or misuse of intellectual property, or a breach of confidentiality or the acceptable-use rules. Any dispute that is not subject to arbitration will be heard only in the state courts of York County, Pennsylvania or the U.S. District Court for the Middle District of Pennsylvania, and you and we consent to the personal jurisdiction and venue of those courts.

Opt out. You may opt out of arbitration and the class waiver by emailing support@riteplaz.com from your account email within 30 days after you first accept these Terms, stating that you opt out. Opting out does not affect any other part of these Terms.

Time limit. To the extent the law allows, any claim relating to the Service or these Terms must be brought within one year after it arose, or it is permanently barred.

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to a change, stop using the Service and deactivate your account before it takes effect.

The Creator Program lets content creators earn a commission for referring paying customers to RitePlaz. These terms apply to anyone who registers a creator account, in addition to the rest of these Terms.

• Commission. A creator earns 5% of each subscription invoice actually paid by a customer who registered with the creator's promo code, excluding sales tax. Free trials, unpaid invoices and refunded payments earn nothing. The rate applies to payments made after we change it, and we will give notice of any change.
• Attribution. A customer is linked to a creator once, when the customer registers. Creators cannot earn on their own accounts or on accounts they control, and we may remove sign-ups that appear to be self-referrals or fake.
• Hold, minimum and payment. Each commission is held for 30 days after the customer's payment to cover refunds and chargebacks. Once the available balance reaches $500.00 the creator may request a withdrawal, which we pay by the method the creator provided (PayPal, bank transfer, Zelle or another method we accept). A creator must verify their email address and add payout details first.
• Refunds and chargebacks. If a customer's payment is refunded or disputed, the related commission is cancelled. If it was already paid, we may deduct it from future payouts.
• Taxes. Creators are responsible for their own taxes. We may ask for tax information (such as a W-9 or W-8) before paying and may report payments where the law requires.
• Conduct. Creators must clearly disclose that they earn a commission, must not make false or misleading claims about RitePlaz, and must not use spam, fake accounts, or paid search ads on the RitePlaz name or trademarks.
• Suspension. We may suspend or close a creator account that breaks these terms. Commissions obtained through a breach may be cancelled. A creator can stop at any time; earned and available commissions stay payable.
• Relationship. Creators are independent. They are not employees, agents or partners of RitePlaz LLC and cannot bind it to anything.

These Terms, together with our Privacy Policy and Copyright Policy, are the entire agreement between you and us about the Service and replace earlier agreements about it. If a provision is found unenforceable, it will be applied to the extent it can be and the rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in a merger, acquisition or sale of assets. We are not liable for delay or failure caused by events beyond our reasonable control, including outages at cloud, network, payment, channel or fulfillment providers, labor disputes, natural disasters, war and government action. We may send legal notices to the email address on your account or through the Service. Headings are for convenience only. Nothing in these Terms makes you our partner, agent, employee or joint venturer.

RitePlaz LLC, York, Pennsylvania, United States. Email: support@riteplaz.com. Copyright, privacy and other legal matters: email the same address and we will send you our request form. Website: riteplaz.com.